Can I Exchange An Item?
Arm or Ally does not offer direct exchanges. If you would like a different item, the fastest option is to place a new order for the desired product and then request a return for the original item.
In certain situations, we may be able to reduce or waive the standard restocking fee when the replacement purchase is for the same item in a different variation, such as a different color, finish, coating, or similar configuration. Requests to exchange for an entirely different product are not eligible for this consideration.
To request an exchange-style return:
- Place a new order for the replacement item.
- Open a support ticket requesting a return.
- Include both your original order number and your new order number in the ticket.
Original shipping charges and return shipping costs remain the responsibility of the customer.
All returns are subject to inspection and approval in accordance with our Return Policy and Terms & Conditions. For complete return requirements, eligibility information, exclusions, and applicable fees, please review our Terms & Conditions page before submitting your request.
