Arm Or Ally provides customer support exclusively through our support ticket system. We do not offer phone support, live chat, or support through social media messages.

Why we use a ticket system

Our ticket system allows us to efficiently manage customer requests while maintaining accurate records of conversations, orders, tracking information, and account details. This helps ensure that inquiries are handled by the appropriate team member and resolved as quickly as possible.

Before submitting a ticket

Before contacting support, we recommend reviewing articles within this Help Center to see if your question has already been answered. Many common topics are covered in our knowledge base.

Reviewing the Help Center first may provide an immediate answer and save you time waiting for a response. If you are unable to find the information you need, please submit a support ticket and our team will be happy to assist you.

Submitting a support ticket

To receive assistance, simply submit a support ticket. Please provide as much detail as possible, including order numbers, product information, tracking numbers, or images when applicable.

Providing complete information when opening a ticket helps us resolve your issue more quickly and may eliminate the need for additional follow-up questions.

Our support team reviews tickets throughout the business week and responds as quickly as possible. Using the ticket system ensures your request is documented and routed to the correct department for assistance.