Order cancellations are initiated by opening a ticket for an order cancellation.
Please understand the following:
- We package and ship orders very quickly and we cannot guarantee your order will not be shipped prior to us reviewing your request to cancel.
- Cancellations are subject to a 9% fee.
- Orders in transit cannot be cancelled. In this instance, once the package is received, please open a ticket requesting a return.
- Orders successfully cancelled will have a refund processed within 2 business days. Once the refund is processed, allow several days for the refund to appear on your credit card statement.
What is a Cancellation Fee?
A cancellation fee covers the expense of processing your initial, and refund transactions. Credit card processors charge approximately 3.5% to process your initial transaction, and 3.5% to process the refund transaction, the remaining 2% are ancillary fees to cover the labor involved.
Our full cancellation policy can be read in our Terms & Conditions.