If you would like to cancel an order, please open a support ticket as soon as possible. Cancellation requests are reviewed in the order they are received.

Time is critical

Arm Or Ally processes and ships orders quickly. Because of this, submitting a cancellation request does not guarantee that the order can be stopped before shipment.

The sooner you contact us, the better the chance that your request can be reviewed before the order enters the fulfillment or shipping process.

Important cancellation information

• Orders may ship before a cancellation request can be reviewed.
• Approved cancellations are subject to a 10% cancellation fee.
• Orders that have already shipped cannot be canceled.
• If an order is already in transit, you must wait until it is delivered before requesting a return.
• Approved refunds are typically processed within two business days.
• After a refund is processed, your financial institution may require several additional business days to post the credit to your account.

Why is there a cancellation fee?

When an order is placed, payment processing fees are incurred immediately. Additional fees are often incurred when a refund is processed. The cancellation fee helps offset payment processing expenses, administrative costs, and labor associated with reviewing and processing the cancellation request.

If your order has already shipped

Once a package has been transferred to the carrier, the order can no longer be canceled. If you no longer want the items, please wait for the package to arrive and then open a support ticket to discuss available return options.

How to request a cancellation

When opening your support ticket, include your order number and indicate that you would like to cancel the order. Providing complete information helps our team review your request as quickly as possible.

Additional details regarding cancellations, fees, and refunds can be found in our Terms & Conditions.