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Home > Problem with an Order > I want to cancel my order
I want to cancel my order

Order cancellations are initiated by opening a ticket for an order cancellation.

 

 

Please understand the following:

 

  • We package and ship orders very quickly and we cannot guarantee your order will not be shipped prior to us reviewing your request to cancel.
  • Cancellations are subject to a 9% fee.  
  • Orders in transit cannot be cancelled.  In this instance, once the package is received, please open a ticket requesting a return.
  • Orders successfully cancelled will have a refund processed within 2 business days.  Once the refund is processed, allow several days for the refund to appear on your credit card statement. 

 

What is a Cancellation Fee?

 

A cancellation fee covers the expense of processing your initial, and refund transactions.  Credit card processors charge approximately 3.5% to process your initial transaction, and 3.5% to process the refund transaction, the remaining 2% are ancillary fees.

 

Our full cancellation policy can be read in our Terms & Conditions.

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