If you need to change the shipping address on your order, please open a support ticket as soon as possible. Our team will do their best to accommodate your request.

Time is important

Arm Or Ally processes and ships orders quickly. Because of this, we cannot guarantee that an address change request can be completed before an order enters the fulfillment or shipping process.

The sooner you contact us, the greater the chance we may be able to review and update the address before shipment.

Additional verification may be required

For security purposes, address changes may require additional verification, especially when the requested shipping address differs from the billing address associated with the payment method used for the order.

This is particularly common for first-time customers or customers shipping to an address that has not been used on previous orders.

After an order ships

Once a package has been shipped, address changes become significantly more difficult and may not be possible. Any available options will depend on the carrier and the status of the shipment.

In some cases, carrier fees, delivery delays, or additional restrictions may apply when attempting to modify a shipment already in transit.

What information should I provide?

When opening your support ticket, include your order number, the current shipping address, and the new address you would like us to use. Providing complete information helps our team review your request as quickly as possible.

While we will always do our best to accommodate address change requests, submitting a request does not guarantee that a shipment can be modified before it leaves our facility.