My package was returned to sender
A package may be returned to sender when the carrier is unable to complete delivery. Common reasons include missing apartment numbers, incorrect addresses, vacant addresses, refused deliveries, forwarding issues, or other situations where the carrier cannot successfully deliver the package. What happens when a packa…
02-Jun-2026
My package shows delivered, but I did not receive it.
If your tracking information shows that your package was delivered but you cannot locate it, it is important to act quickly. Many packages reported as missing are ultimately located within a day or two of the delivery scan. Check around your property Before reporting the package as missing, thoroughly inspect all p…
02-Jun-2026
I received a damaged item
We're sorry to hear that your item arrived damaged. To help us resolve the issue as quickly as possible, it is important that you report the damage promptly and provide as much information as possible when opening your support ticket. Important reporting deadline Damage claims must be reported within 72 hours of pa…
02-Jun-2026
I need to track my order
Tracking information is automatically sent by email once your order has shipped. If you recently received a tracking number, please allow up to 24 hours for the carrier to scan the package and update the tracking information. Track your order online You can check the tracking information of your order at any time…
02-Jun-2026
I received the wrong item(s)
If you believe you received the wrong item, we apologize for the inconvenience. To help us investigate and resolve the issue as quickly as possible, please provide the requested information when contacting support. Report the issue within 72 hours Claims involving incorrect items must be reported within 72 hours o…
02-Jun-2026
My order is missing an item
If you received your order and believe an item is missing, please review the information below before opening a support ticket. In many cases, items may be shipping separately and are still in transit. Check your packing slip first Review the packing slip included with your shipment and compare it to the items you …
02-Jun-2026
My package is lost
We understand how frustrating it can be when a package appears to be lost. The good news is that many delayed or misplaced shipments are eventually located and delivered. If a carrier ultimately declares a package lost, your shipment remains protected and we will work with you toward a resolution. Before reporting a…
02-Jun-2026
I need to change my address
If you need to change the shipping address on your order, please open a support ticket as soon as possible. Our team will do their best to accommodate your request. Time is important Arm Or Ally processes and ships orders quickly. Because of this, we cannot guarantee that an address change request can be completed …
02-Jun-2026
Can you remove the signature requirement from my order?
Once an order has shipped, we are unable to remove a signature requirement from the shipment. Why signature confirmation is required Signature confirmation helps protect customers against lost, stolen, or misdelivered packages. Certain shipments may require a signature based on the value of the order, the products …
02-Jun-2026
How do I track my order?
Tracking information is automatically sent by email once your package has been shipped and scanned by the carrier. In most cases, tracking emails are generated around midnight on the day your order ships. Before Looking for Your Tracking Number Please allow adequate processing time for your order. If you have not r…
02-Jun-2026
