Possibly, but time is critical. Arm Or Ally processes and ships orders quickly, so we cannot guarantee that requested changes can be made after an order has been submitted.

Contact us immediately

If you need to modify an order, please open a support ticket as soon as possible and include your order number along with a detailed explanation of the requested change.

The sooner we receive your request, the greater the likelihood that we can review it before the order enters fulfillment or shipping.

Common modification requests

Customers commonly request changes such as:

• Updating a shipping address.
• Correcting billing information.
• Adding items to an order.
• Removing items from an order.
• Changing quantities.
• Requesting order cancellation.

Changes cannot be guaranteed

Submitting a modification request does not guarantee that the requested change can be completed. Once an order has been picked, packed, processed, or transferred to the carrier, modification options become limited or unavailable.

If the order has already shipped

Once an order has shipped, most modifications are no longer possible. Address changes, item substitutions, quantity changes, and cancellations generally cannot be completed after the package has entered the carrier's network.

If your order is already in transit, you may need to wait until delivery and then follow the appropriate return procedures if necessary.

Adding items to an existing order

In many cases, it is not possible to add products to an order that has already been submitted. If additional items are needed, you may need to place a separate order.

If multiple orders are placed, our team may be able to review the shipping charges and combine shipments when possible. If this applies to your situation, include all applicable order numbers when contacting support.

Address changes may require verification

Requests to change the shipping address, especially to an address different from the billing address, may require additional verification before they can be approved.

This helps protect customers from fraud and unauthorized changes to existing orders.

If you need to make changes to an order, opening a support ticket immediately provides the best chance for a successful modification before shipment.