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Home > General > I purchased the wrong item
I purchased the wrong item
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Note:  If you've already received your order, and you've ordered an incorrect item, see  Can I exchange an item?  
If you've purchased the wrong item and your order has NOT shipped....
2. Include your order number in the ticket, and give a brief explanation.
Please wait for a member of our team to get back to you before placing any other orders!
Please understand that by placing an order, you're asking us to ship it as quickly as possible.  There are instances where we are not able to prevent an order from shipping.  Opening a ticket is not a guarantee your order will not ship, however it is the most effective way we can process these requests.
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