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Home > General > Why am I seeing multiple charges on my credit card?
Why am I seeing multiple charges on my credit card? print icon

Multiple charges are a result of placing multiple orders, or having several failed attempts to place an order.  If you received an error in the checkout due to a billing address error, failing to check the box accepting our terms/conditions, or something similar, you're going to see a pre-authorization / pending charge on your credit card statement.  If you do this 10-12 times, you'll see 10-12 charges.  Again, these are only pre-authorizations and not actual charges.  Typically these drop off after 3-5 business days (Monday - Friday).  If on the 6th business day you do not see these charges drop off, please open a ticket so we can investigate.

 

If you have multiple order numbers, contact us if you need to cancel a double order.

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