Why was my payment declined?
A declined payment does not always mean there is a problem with your card. Financial institutions use a variety of security and verification measures that can cause a transaction to be declined even when sufficient funds are available. Common Reasons Payments Are Declined * The billing address entered at checkout …
02-Jun-2026
Do You Charge Sales Tax?
Yes. Sales tax may be charged on your order based on applicable state and local tax requirements. How sales tax is calculated Sales tax is calculated during checkout based on the shipping address entered for your order. The final tax amount may vary depending on the destination state, county, city, or other local t…
02-Jun-2026
What forms of payment do you accept?
We make checkout simple and secure by accepting all major credit and debit cards, as well as Bitcoin for customers who prefer cryptocurrency payments. Accepted Payment Methods: * Visa * Mastercard * American Express * Discover * Bitcoin Payment Methods We Do Not Accept: * PayPal * Venmo * Money Orders * C…
02-Jun-2026
Why am I seeing multiple charges on my credit card?
If you see multiple charges on your credit card statement, it is usually the result of multiple order attempts or several failed checkout attempts. In most cases, these are authorization holds placed by your bank or card provider and not actual charges collected by Arm Or Ally. Why Multiple Charges May Appear Each …
02-Jun-2026
I still see a charge after a failed order
If you receive a failed order message but still see a pending charge on your bank or credit card statement, don’t panic. This usually means your bank or card provider placed an authorization hold, not that Arm Or Ally collected the funds. Why This Happens: When you attempt to place an order, your payment provider m…
02-Jun-2026
Do you accept multiple forms of payment?
We can only accept one credit card per order. If you are using a Visa or Mastercard gift card, the available balance on that card must cover the full order total, including shipping, taxes, and any applicable fees. Using Gift Cards: * Visa gift cards are accepted * Mastercard gift cards are accepted * Only one c…
02-Jun-2026
I'm getting an error at checkout
Checkout errors can be frustrating, but in many cases they can be resolved with a few quick checks. Before attempting your order again, review the most common causes below. Verify Your Information * Confirm that your billing address matches the address on file with your card issuer. * Verify that your credit card…
02-Jun-2026
