If you see more than one charge related to the same order, it may be the result of multiple checkout attempts, duplicate submissions, or temporary authorization holds from failed or declined transactions.

Why multiple charges may appear

• The Place Order button was clicked more than once.
• Payment information had to be re-entered after a checkout error.
• A billing address, card information, or Terms and Conditions error caused the checkout attempt to fail.
• The transaction was declined by your bank or card issuer after an authorization attempt.

Pending charges versus completed charges

In many cases, the extra charges you see are not completed charges. They are temporary pending authorizations placed by your bank or credit card provider when a checkout attempt is submitted.

If the order did not complete successfully, Arm Or Ally has not collected those funds. Your card issuer is responsible for releasing the pending authorization back to your available balance.

When will pending charges disappear?

Most pending authorizations are released automatically within three business days, although the exact timing depends on your financial institution.

When to contact us

If the duplicate or pending charges have not disappeared after three business days, please open a support ticket and include your order number, the date of the transaction, and any relevant details shown on your statement.

Our team will review the order and payment records to help determine whether the charge was completed or is still pending with your card issuer.