A declined payment does not always mean there is a problem with your card. Financial institutions use a variety of security and verification measures that can cause a transaction to be declined even when sufficient funds are available.

Common Reasons Payments Are Declined

• The billing address entered at checkout does not match the address on file with your card issuer.
• The card number, expiration date, or security code (CVV) was entered incorrectly.
• There are insufficient available funds or available credit.
• Your bank or card issuer has flagged the transaction for fraud prevention purposes.
• The card has expired or has been replaced.
• The card issuer has temporarily restricted online purchases.
• The transaction exceeds a daily spending limit established by your financial institution.

What You Should Check First

Verify that all payment information has been entered correctly, including your billing address, card number, expiration date, and security code. Even a minor mismatch can result in a declined transaction.

If you recently moved or updated your address with your bank, make sure the billing information entered during checkout reflects the address currently on file with your card issuer.

Contacting Your Bank

If your information appears correct and the payment continues to be declined, we recommend contacting your bank or card issuer directly. In many cases, they can identify the specific reason for the decline and authorize future transactions.

Avoid Multiple Checkout Attempts

Repeatedly submitting the same order after a decline may create multiple authorization holds on your account. These pending authorizations are typically released automatically by your bank within several business days.

If you continue to experience payment issues after confirming your information and speaking with your financial institution, please open a support ticket and our team will be happy to assist you.