If you are not receiving emails from Arm Or Ally, there are several common causes that may prevent messages from reaching your inbox. Most email delivery issues can be resolved by reviewing the steps below.
Check your spam and junk folders
Email providers sometimes mistakenly filter legitimate emails into spam, junk, promotions, or other filtered folders. This is the most common reason customers do not see order confirmations, tracking information, password reset emails, or support ticket responses.
Verify your email address
Make sure the email address entered during checkout, account creation, or support ticket submission is correct. A typo in your email address can prevent important updates from reaching you.
Check your email filters
Some email providers automatically sort messages into folders other than your primary inbox. Review any custom filters, blocked sender lists, or email forwarding rules that may be affecting delivery.
Common emails we send
- Order confirmations
- Shipping and tracking notifications
- Password reset emails
- Rewards and referral notifications
- Support ticket responses
Support ticket responses
If you have submitted a support ticket, all communication regarding that ticket will be sent to the email address provided when the ticket was created. Missing a reply may delay the resolution of your request.
Still not receiving emails?
If you have checked your spam and junk folders, verified your email address, and are still not receiving messages from Arm Or Ally, please open a new support ticket using an alternate email address if available and explain the issue.
Our team can help verify your contact information and determine whether emails are being successfully sent to the address on file.
