Order statuses help you understand where your order is within our fulfillment process. Below are the most common statuses you may encounter and what each one means.

Processing

Your order has been received and payment has been authorized. The order is awaiting fulfillment, verification, packaging, or shipment.

Most in-stock orders ship within 1–2 business days, although processing times may vary during holidays, promotions, or periods of high order volume.

On Hold

Your order requires manual review before it can be released for shipment.

Common reasons include:

• Billing address verification issues.
• Billing and shipping address mismatches.
• Fraud prevention reviews.
• Payment verification requirements.

If additional information is needed, our team will contact you by email with instructions.

Completed

Your order has shipped and tracking information has been generated.

Once an order reaches Completed status, tracking information should be available through your shipping confirmation email and order details.

Cancelled

Your order has been cancelled and will not be shipped.

Cancellation may occur at your request, due to payment issues, inventory issues, fraud-prevention concerns, or other circumstances requiring the order to be stopped before fulfillment.

Refunded

A refund has been processed for all or part of the order.

After a refund is issued, it may take several business days for your financial institution to post the credit to your account.

Failed

The order was not successfully completed due to a payment processing issue or checkout error.

If you see a pending charge associated with a failed order, it is typically a temporary authorization that will be released by your bank or card issuer.

When should I contact support?

If your order remains in the same status longer than expected, first review any emails from Arm Or Ally, including your spam and junk folders. Many delays are caused by verification requests or carrier notifications that require customer action.

If you still need assistance, please open a support ticket and include your order number so our team can review the status of your order.