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Home > Problem with an Order > I received the wrong item(s)
I received the wrong item(s)
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In the event we shipped you the wrong item, please follow these steps to get the issue resolved as quickly as possible.


  1. Open a ticket
  2. Attach a screenshot of your packing slip, the shipping label, and the label/sticker on the incorrect item (SKU Number / Bar Code)


These items must be received within 72 hours of delivery confirmation.


If we shipped you an incorrect item we will send you a prepaid return label for you to send the item back to us.  Once received we will ship you the correct item.


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