If you believe you received the wrong item, we apologize for the inconvenience. To help us investigate and resolve the issue as quickly as possible, please provide the requested information when contacting support.

Report the issue within 72 hours

Claims involving incorrect items must be reported within 72 hours of delivery confirmation. Prompt reporting helps us verify inventory, packing records, and shipment details while the order is still fresh in our fulfillment system.

What information do we need?

Please open a support ticket and include the following:

• A photo or screenshot of the packing slip included with your order.
• A photo of the shipping label on the outside of the package.
• A clear photo of the label, barcode, or SKU sticker on the item received.
• A brief explanation of what item was ordered and what item was received.

Providing all requested information with your initial ticket helps prevent delays and allows our team to begin reviewing the issue immediately.

Do not use or modify the item

Please do not install, modify, alter, or use the item before contacting us. The item should remain in the same condition in which it was received until the issue has been reviewed.

What happens next?

If our review confirms that the incorrect item was shipped, we will provide a prepaid return shipping label so the item can be returned to us.

Once the incorrect item is received and processed, we will ship the correct item as quickly as possible.

Keep all packaging

Please retain the original packaging, packing slip, labels, and all contents until the claim has been resolved. These materials may be needed to verify the shipment and expedite the correction process.

Our team will review the information provided and work to resolve any shipping errors as quickly as possible.